Telemedicine Resources and Training

For Urgent IT issues, contact the IT Service Desk.

IT Service Desk: 832.667.5600

Physician Service Desk: 832.667.5555

Inpatient providers and clinicians:

To request your Caregility account, complete this request form. Please allow two business days for your account to be processed.

Our top priority is to proactively seek ways to keep our patients and caregivers safe — telemedicine is one of those solutions.

To learn about a variety of remote patient-care solutions, including inpatient and outpatient telemedicine and Epic Mobile tools (Haiku and Canto):

Contact the Virtual Medicine Department

For questions, comments or suggestions, complete a Contact Us form.

If you have a project or program request, complete a Virtual Medicine Project Request form.

For a list of Virtual Medicine Department contacts, refer to the Virtual Department Directory.


Training Resources

Quick Links

  • For best results, use Google Chrome or Safari to access information. Internet Explorer is not supported.
  • Items with Epic screenshots are password protected. Some links will require you to enter your HM username and password, or you must access while on the HM network.
  • Click the buttons below to expand/collapse options.

Ambulatory Virtual Care

Other Resources

Dragon Medical One

PowerMic and Webcam Tip Sheet

Sound Settings for PowerMic and Video Visits

Adding/Training a New Word (e.g. COVID-19)

Note: Dragon does not work with Epic video visits. You must launch the Citrix version of Epic to dictate after the visit is complete. For information on installing Citrix, click here.


Inpatient Virtual Care




Virtual Department Directory

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