Downtime
Downtimes occur when systems are unavailable during two instances:
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Planned downtimes for maintenance and upgrades.
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Unscheduled downtimes due to technical issues.
Epic Downtime
How to Prepare
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| Downtime Calendar |
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| LaborWorkx |
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Thursday, May 13, 11:55 p.m. – Friday, May 14, 4 a.m.Thursday, May 20, 11:55 p.m. – Friday, May 21, 2 a.m.LaborWorkx won’t be available during these time frames. Be sure to print any required items. For questions, contact HR Hub at 832.667.6211 or HRHub@HoustonMethodist.org. Note: Badge Readers will be available, but not Quick Badge. |
| LMS |
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Saturday, May 15, 11 p.m. – Sunday, May 16, 6 a.m.Saturday, May 22, 11 p.m. – Sunday, May 23, 6 a.m.LMS will not be available due to maintenance. |
| HM Network Maintenance |
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Tuesday, May 18, 5 p.m. – Wednesday, May 19, 3 a.m.Impacting all devices connected to the HM network, except devices using Guest Wi-Fi and MyMethodist Patient tablets.No planned downtime or system interruption. If issues are encountered, devices may not connect to the network for up to 10 minutes. |
| Systemwide Network Maintenance |
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Tuesday, May 18, 11:59 p.m. – Wednesday, May 19, 6 a.m.Wednesday, May 19, 11:59 p.m. – Thursday, May 20, 6 a.m.Thursday, May 20, 11:59 p.m. – Friday, May 21, 6 a.m.During this time, our vendor is conducting maintenance and you may experience intermittent internet access and application slowness, lasting up to three minutes.To prepare, keep your systems and devices turned on and online, and save your work often during this time frame. |
| HMH Fondren, IT System Maintenance |
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Tuesday, May 25, 5 p.m. – Wednesday, May 26, 4 a.m.System maintenance will take place at HMH Fondren. Everyone will lose network connection to all business systems and medical devices for about three minutes during this time, but devices should reconnect automatically.This interruption includes systems and devices like Vocera badges, Zebra smartphones with Rover, pneumatic tubes, air conditioning, MRIs, CTs, laptops, WOWs, desktops, printers and more.To prepare, keep your systems and devices turned on and online, and save your work often during this time frame. |
| QSight |
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Every Tuesday, 10 p.m. – midnight, until further notice.You may experience intermittent or no access. Follow your department’s standard downtime procedures. |
Epic |
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*Sunday, Aug. 15, 2 – 4 a.m.Sunday, Oct. 24, 2 – 4 a.m.*Epic Update |
