Inpatient Virtual Care

Use VidyoMobile or VidyoDesktop to complete a video consult via your smart device or desktop.

Complete a Video Consult Using Your Smart Device:

  1. Download the VidyoMobile app, found in the App Store (iOS) or Google Play Store (Android).
  2. Once downloaded, enter the portal as telemed.houstonmethodist.org.
  3. To connect to the correct location, check with your nursing unit to obtain login information.

Complete a Video Consult Using Your Desktop:

  • Go to telemed.houstonmethodist.org. Select to download VidyoDesktop.
    • For the VidyoPortal, use telemed.houstonmethodist.org.
      • Ensure a webcam is connected to the device and functioning.
      • Confirm speakers are sufficent.
      • Verify the microphone is enabled.
    • When connecting to the patient:
      • Always connect to the patient’s room and make sure they connect.
      • When connecting to patient one, utilize provider one.
      • When connecting to patient two, utilize provider two.
  • If more log ins are needed or if you need assistance, email telemedsupport@houstonmethodist.org.

For detailed instructions, including screenshots, click here.

For more information about video visits, review:

© 2020. Houston Methodist, Houston, TX. All rights reserved.