by jsalwais@houstonmethodist.org | May 19, 2021 | Uncategorized
IT Service Transformation Program Should I call the Help Desk? Is it urgent? Call the Help Desk instead of submitting a ticket. For urgent issues that are causing a critical work stoppage, call the Help Desk instead of submitting a ticket. Here are examples of when to...
by jsalwais@houstonmethodist.org | Apr 7, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 Tips & Reminders Can’t add Application/Resource, a required field: Click the + sign, then type the resource or app you are looking for. When it appears, click it. Then click the + sign again. Can’t access CG7...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 Ticket Migration from CG7 to CG8 CG7 tickets that migrated to CG8 Attachments and some fields won’t automatically migrate with tickets created in CG7. You can manually migrate this information to a new CG8 ticket. To...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program Ticket Etiquette Not Your Ticket? Requeue Quickly Make sure the new team is notified when you requeue tickets. CG8 doesn’t automatically requeue a ticket when the team changes. Requeue makes the ticket revert to New status for the...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 What’s New in CG8? Watch this CG8 demo highlighting key changes, including using Incident Requests, Service Requests, Change, Dashboard and WorkSpace. For Incident Requests and Service Requests: Promote –promote...
