Our top priority is to proactively seek ways to keep our patients and caregivers safe — telemedicine is one of those solutions.

To learn about a variety of remote patient-care solutions, including inpatient and outpatient telemedicine and Epic Mobile tools (Haiku and Canto):

• Read Houston Methodist Virtual Medicine FAQs.

• Review the Training Resources section below.

Support

Contact the Virtual Medicine Department:

• For questions, comments or suggestions, complete a Contact Us form.

• If you have a project or program request, complete a Virtual Medicine Project Request form.

• Virtual Department Directory

For Urgent IT issues, contact the IT Service Desk:

• IT Service Desk: 832.667.5600

• Request to submit a ticket to the Virtual Health Team.

For non-urgent IT issues:

• Visit the IT Support website (itsupport.houstonmethodist.org).

Training Resources

Other Resources

• For best results, use Google Chrome or Safari to access information. Internet Explorer isn’t supported.
• Items with Epic screenshots are password protected. Some links will require you to enter your HM username and password, or you must access while on the HM network.
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