IT Service Transformation – Ticket Queue Managers

IT Service Transformation Program

IT Ticket Queue Managers

As part of the cleanup and our ongoing efforts around Incident Management (one of our ITIL principles), each team will have a Ticket Queue Manager who is accountable for understanding what you need to do, and also to help us build an ongoing ticket management process grounded in ITIL best practices.

This person will oversee all tickets assigned to the team, including ensuring accurate classification and timely handling.

Find your team’s Ticket Queue Manager.


  • Contact the the IT Help Desk¬†by clicking¬†here or calling 832.667.5600.

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