Frequently Asked Questions – Physicians

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The Microsoft Intune Company Portal app serves as a mobile device manager, allowing you to securely access data stored in Epic (and other Houston Methodist applications) on your device. You can’t download Haiku/Canto directly from the Apple Store, because this would present a significant data security risk. While some organizations allow this and post the configuration information (e.g., server name and path) needed in order to set up Haiku/Canto on the Internet for their users, this means any individual who illegally obtains a provider’s user ID and password can download the apps and have complete access to patient data. Leading security firms estimate that 96 percent of breaches occur because attackers illegally obtain a user ID/password and use this to obtain remote access to the organization’s data. To ensure the highest levels of data security and protection of patient information, Houston Methodist is requiring use of the Microsoft Intune Company Portal app, which provides added security through two-step authentication.

The Microsoft Intune Company Portal app doesn’t track your mobile device activity or provide anyone the ability to read your personal email and information stored in your apps.

Yes, but only if you report your device is lost or stolen. Houston Methodist can send an “erase” command to the device, similar to what you can do using Apple’s Find My Phone app.

Yes. Instructions to download Practitioner PerfectServe Syncrony can be found here.

No. Only providers credentialed as Houston Methodist staff can use PerfectServe.

No. You can only use PerfectServe to send texts and photos and make phone calls.

Go to epic.houstonmethodist.org.

Go to mass.houstonmethodist.org. Be sure to review settings in MS Outlook rules to ensure alerts go to your Inbox. After creating an account with your Houston Methodist Network ID, select from among 130 applications listed under My Subscriptions.