by mmfewox | Apr 1, 2021 | All Categories, IT Website, News, Slider, Uncategorized
For Everyone Effective Now To better help you identify potential phishing attacks, all emails coming from an external sender (someone outside of HM) will now include the following message in the body of an email. This will remind you to confirm you know and trust the...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program Ticket Etiquette Not Your Ticket? Requeue Quickly Make sure the new team is notified when you requeue tickets. CG8 doesn’t automatically requeue a ticket when the team changes. Requeue makes the ticket revert to New status for the...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 Ticket Migration from CG7 to CG8 CG7 tickets that migrated to CG8 Attachments and some fields won’t automatically migrate with tickets created in CG7. You can manually migrate this information to a new CG8 ticket. To...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 What’s New in CG8? Watch this CG8 demo highlighting key changes, including using Incident Requests, Service Requests, Change, Dashboard and WorkSpace. For Incident Requests and Service Requests: Promote –promote...
by akennedy | Feb 26, 2021 | Uncategorized
The ICU Proning Intervention Orders Panel replaced the standalone order, improving efficiency and standardization of care. Now, when you do an ICU Proning Order search, you’ll see the order panel. Note: It will no longer display in the Procedures ICU proning...
by akennedy | Feb 26, 2021 | Uncategorized
There is an easier process for therapy referrals. Now, when you place a PT, OT or SP referral, you’ll receive an In Basket message in the Chart Completion folder to sign the Plan of Care. This will make the process quicker and easier and help eliminate having to...
