by jsalwais@houstonmethodist.org | Feb 4, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 What’s New in CG8? Watch this CG8 demo highlighting key changes, including using Incident Requests, Service Requests, Change, Dashboard and WorkSpace. For Incident Requests and Service Requests: Promote –promote...
by jsalwais@houstonmethodist.org | Feb 4, 2021 | Uncategorized
IT Service Transformation Program IT Ticket Queue Managers As part of the cleanup and our ongoing efforts around Incident Management (one of our ITIL principles), each team will have a Ticket Queue Manager who is accountable for understanding what you need to do, and...
by jsalwais@houstonmethodist.org | Feb 4, 2021 | Uncategorized
IT Service Transformation Program Incident Requests and Service Requests Anyone can request IT support by submitting an Incident Request or Service Request at itsupport.houstonmethodist.org. Incident Requests: Unplanned interruptions or errors, e.g.,...
by jsalwais@houstonmethodist.org | Feb 3, 2021 | Uncategorized
IT Service Transformation Program IT Service Transformation Last year, we began our IT Service Transformation focused on enhancing how we provide customer support. Some exciting improvements have already been made at HMCL, with more onsite rounding, a new Ask IT...
by jsalwais@houstonmethodist.org | Feb 2, 2021 | Epic
Managers: Help Prepare Your Team Next Epic Update – Sunday, Sept. 17 Huddle Notes Please use the appropriate, role-specific Huddle Notes below to prepare your staff during your upcoming team meetings. Ambulatory Clinical Support Anesthesia Billing – HB...
