You Can Reset Your HM Network Password

For Everyone

If you forget your HM network password or it expired, it’s easy to reset it online without calling the IT Help Desk. You can reset it on or off the HM network by following the steps below.

First, be sure to register your smartphone (work or personal). This enables you to receive a passcode to log in. We’ll never spam you. If you don’t register your phone, resetting your password will require your manager’s approval.

Change your expiring password on network

• Visit houstonmethodist.org/help, click Password Reset – Self-Service, then click On Network.

Forgot your password

• On network, use a non-HM device to access Apps Center. Visit houstonmethodist.org, then click Forgot Password (bottom of screen).

• Off network, visit houstonmethodist.org, then click Forgot Password (bottom of screen).

Physicians, you have the option of resetting your password online or by calling the IT Physician Help Desk, 832.667.5555 for assistance. If you call, be prepared to provide your dictation ID and DEA number. The Help Desk will provide a temporary password. Please reset your password when you login.