by jsalwais@houstonmethodist.org | Dec 13, 2021 | Uncategorized
IT Service Transformation Program KBA Challenge Let Tip Sheets Tell the Story Link to tip sheets wherever possible. They help tell the story clearly and concisely, rather than hassling with formatting in ChangeGear. Don’t copy and paste information from tip sheets...
by jsalwais@houstonmethodist.org | Dec 13, 2021 | Uncategorized
IT Service Transformation Program KBA Challenge Pro Tip: Create KBA Content in Word Simplify the process by creating content in a Word document. Then copy and paste any screenshots or images into the document. For the clearest screenshots, enlarge your screen as much...
by jsalwais@houstonmethodist.org | Dec 13, 2021 | Uncategorized
IT Service Transformation Program Spring into Action with the 2022 KBA Challenge! Now Through May 31 How to Sprout Enough KBAs to Win This season’s challenge recognizes your individual contributions to growing the Knowledge Base. There will be one winner per category...
by jsalwais@houstonmethodist.org | Oct 29, 2021 | Uncategorized
Oct. 28, 2021 ChangeGear Improvements Better Communication with Our Customers on Open Tickets Survey – Measuring Customer Satisfaction Requeuing Tickets – Ensure New Team Is Notified Don’t Respond If You’re Copied on Email Requests New Name...
by jsalwais@houstonmethodist.org | Oct 29, 2021 | Uncategorized
IT Service Transformation Program On-Call Schedules in Everbridge Instead of SharePoint On-call schedules for major incidents and pageable events – centralized in Everbridge. Eliminates the manual process previously required to contact on-call team members....
