ChangeGear on Mobile: Pilot

IT Service Transformation Program ChangeGear on Mobile: Pilot A small group of IT team members recently completed pilot-testing ChangeGear on mobile devices. A huge thank you to everyone who participated. We’re currently reviewing the group’s feedback on whether the...

ChangeGear Survey 2: Results

IT Service Transformation Program ChangeGear Survey 2: Results Thank you to those of you who took the time to complete the ChangeGear survey. Your feedback helps us understand more about how the tool is working for you and where we can improve. The survey was open to...

Building a Knowledge Base

IT Service Transformation Program Building a Knowledge Base A workgroup comprised of eight IT teams has been collaborating to lay the foundation for a Knowledge Base within ChangeGear. The Knowledge Base is an extensive library of commonly asked questions about IT...

Owner Field Names Updated

IT Service Transformation Program Owner Field Names Updated The ChangeGear Owner field has been updated with more intuitive selections. The next time you enter an Incident or Service Request, you’ll see some new selections.   This includes renaming the Help...

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