by jsalwais@houstonmethodist.org | May 9, 2022 | Uncategorized
IT Service Transformation Program When to Use RFC Announcements Effective Now Use the RFC Announcements for changes that need to be communicated to end users. The IT Communications and Change Management team reviews Announcements to ensure that the content complies...
by jsalwais@houstonmethodist.org | May 6, 2022 | Uncategorized
IT Service Transformation Program IT Service Transformation Tip Sheets, Video Demos and FAQs Tip Sheets Create Custom Views in Workspace or Dashboard Reclassify ChangeGear Tickets How to Use Workspace Using New Service Request Module How to Create a Service Request...
by jsalwais@houstonmethodist.org | Apr 19, 2022 | Uncategorized
IT Service Transformation Program KBA Challenge Creating a KBA Keep your customers in mind when writing your KBAs. Think about the calls, questions and non-break/fix issues you receive most frequently. These are prime topics for KBA articles. KBAs don’t need to be...
by jsalwais@houstonmethodist.org | Apr 7, 2022 | Uncategorized
IT Service Transformation Program Spring into Action with the 2022 KBA Challenge! Now Through May 31 KBA Challenge Pro Tip: Create Content in Word- KBA-Style-Guide KBA Challenge: Let Tip Sheets Tell the Story | Houston Methodist How to Win the KBA Challenge Prizes:...
by jsalwais@houstonmethodist.org | Apr 6, 2022 | Uncategorized
IT Service Transformation Program Spring into Action with the 2022 KBA Challenge! Now Through May 31 Reap the KBA Challenge Rewards with These Prizes This season’s challenge recognizes your individual contributions to growing the Knowledge Base. There will be one...
