If you forget your HM network password or it expired, it’s easy to reset it online without calling the IT Help Desk. You can reset your password on or off the HM network by following the steps below.
Note to physicians: You have the option of resetting your password online or calling the IT Physician Help Desk, 832.667.5555 for assistance. If you call, be prepared to provide your dictation ID and DEA number. Effective Wednesday, July 1, the Help Desk will provide a temporary password. Please reset your password when you log in.
How to reset your password online
First, be sure to register your smartphone (work or personal). This enables you to receive a passcode to log in. We’ll never spam you.
Change your expiring password on network
Visit it.houstonmethodist.org/help, click Password Reset – Self-Service, then click On-Network.
Forgot your password
On network, use a non-HM device to access Apps Center. Visit apps.houstonmethodist.org, then click Forgot Password (bottom of screen).