Remote Access

Getting Started

You’ll need:

• A Houston Methodist laptop or a personal computer.
• Secure internet access.
• Personal phone.
• Home internet connectivity (100MB minimum, 300MB recommended).

Bandwidth recommendations assume a single user. Ensure adequate bandwidth for your needs if used for additional computing, video streaming, gaming, etc.

For new HM laptops, make sure you log in from a work location first, before you begin working remotely.

Be sure to:

• Set up multifactor authentication.
• Forward calls from your work phone.
• Make sure you have Citrix Receiver.
• Save web browser favorites and Sharepoint sites.
• Update browsers on your home device.

Click links above for instructions.

Accessing HM Network

• To access Epic remotely, go to epic.houstonmethodist.org.
• For HM Office 365 applications, office.com.
• For MARS, LaborWorkx (and Microsoft Office applications, including Outlook), use HM’s new intranet, The HUB. These applications are displayed in the sidebar on the left and through The HUB’s mobile app.

IT Security

HM employees can no longer use their personal devices to log in to the Access Portal. You can only log in to the Access Portal on an HM-issued device. Using personal devices to access HM systems poses cybersecurity risks. By limiting Access Portal usage to only HM-issued devices, it will help mitigate those risks and keep our HM systems and data safe.

Important

• HM employees who attempt to login using a personal device will receive an error message.
• If you need to access our systems remotely and don’t have an HM-issued device, please discuss this with your manager.
• If you have an HM-issued device, you must use it and not your personal device to access HM systems.