Remote Access – Adjust Your Computer’s Sleep Settings

Randomly Losing Your Citrix Connection?

Make Sure Your Computer’s Sleep Settings Don’t Time You Out

If your laptop seems to randomly shut down and lose the Citrix connection when you leave it for a period of time, check the power settings. Some personal computers are set to turn off (go to sleep) after a set idle time.

Here’s how to change the power and sleep settings.

  • Click the magnifying glass (bottom tool bar), and type Power & Sleep in the search bar. 

  • Click the drop-down menus for Screen and Sleep and change the settings for battery power when plugged in. 

 

  • We recommend selecting Never, but you can adjust to your own preferences. 

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