Should I call the Help Desk?

Is it urgent? Call the Help Desk instead of submitting a ticket.

For urgent issues that are causing a critical work stoppage, call the Help Desk instead of submitting a ticket. Here are examples of when to call the Help Desk:

• Patient is in surgery and the surgeon can’t view images.

• No one can view vitals in Epic.

• Armband labels aren’t printing on any armband printers.

• ED is unable to admit or discharge patients.

• Executives are presenting, and audio-visuals aren’t working.

• Phones are having a busy signal when employees are calling an internal department.

QUESTIONS?

• Contact the the IT Help Desk by clicking here or calling 832.667.5600.