Incident Requests and Service Requests

Incident Requests: Unplanned interruptions or errors, e.g., something’s broken or isn’t working properly, can’t log into an application.

Service Requests: Planned maintenance or changes, e.g., printer needs toner, requesting enhancements to existing applications. 

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QUESTIONS?

• Contact the the IT Help Desk by clicking here or calling 832.667.5600.