Frequently Asked Questions – Physicians
Can I access Epic on my mobile device?
- Apple: 10.3 or higher
To see which version, you have:
- Apple: Settings > General > About
Are there any requirements I must meet before installing Haiku/Canto?
How do I install Haiku/Canto?
What is the Microsoft Intune Company Portal app? Why can’t I just download Haiku/Canto directly from the Apple Store?
Will Houston Methodist have access to my data if I download the Microsoft Intune Company Portal app?
Can Houston Methodist erase the data from my phone?
If I download the Microsoft Intune Company Portal app, will Epic and my other applications work the same?
How do I sign up for PerfectServe?
- Call PerfectServe, 877.844.7727
- Complete the System Access Form and send to your local HM Medical Staff Services.
- Complete the System Access Form and send to the department head for approval.
- Send form with approval signature to the IT Help Desk: email@example.com.
Read more here.
Can I access PerfectServe from my personal device?
Can I add non-Methodist physicians to my directory?
Can I send orders using PerfectServe?
Where can I find general resources and phone instructions for Dragon?
You can find Dragon resources here.
Is there a support document for Smart Ribbon?
What is the easiest way to access my email?
portal.office.com (Office 365) on any device.
How can I access the Houston Methodist network remotely?
You can access the network remotely through Apps Center.
Do I need to register my phone number to use the Apps Center?
Yes. Click here for instructions.
What's the best way to access Epic remotely?
Through Apps Center, apps.houstonmethodist.org
How do I handle travel and expenses on mobile?
Go to http://help.houstonmethodist.org/mars/index.html
How can I reset my Houston Methodist password?
How can I enhance my cell phone reception while on campus?
Whenever your phone senses a weak cell signal, it will automatically switch to Wi-Fi calling to give you the best cell coverage. Older phones may not be equipped with this option.
This will happen whether you’re in a part of a Houston Methodist building where cell signals are low or anywhere there’s Wi-Fi.
What are MASS Alerts?
Get real-time alerts for the apps you use most. MASS — Methodist Alerts Subscription Service — is the fastest, most convenient way to keep you informed about downtimes.
How do I sign up for MASS Alerts?
From the intranet, type ‘mass/’ in the browser tab (top of web page). Be sure to review settings in MS Outlook rules to ensure alerts go to your Inbox. After creating an account with your Houston Methodist Network ID, select from among 130 applications listed under “My Subscriptions