Resetting Your HM Network Password – Simple, Secure

For Everyone If you forget your HM network password or it expired, it’s easy to reset it online without calling the IT Help Desk. You can reset your password on or off the HM network by following the steps below. Note to physicians: You have the option of resetting...

Troubleshooting Conference Call Echoes

For Everyone If you are using WebEx or Microsoft Teams and hear your voice echo, confirm that you are only dialed in to one audio source. For example, if you are calling from your computer, you should not dial in from your phone, too. Using a headset or keeping your...

Free Xfinity xFi Advanced Security for Your Home

For Xfinity Internet Subscribers with an xFi Gateway If you are an Xfinity customer, you can take advantage of free protection for your home network and all connected devices – from computers and mobile phones to home security cameras and smart thermostats. XFi...

Real Time Eligibility (RTE) Insurance Verification

For Registration and PAS Staff Wednesday, June 24, 5 – 6 p.m.   The Real Time Eligibility (RTE) system will be unavailable on Wednesday, June 24, 5 – 6 p.m. for a system upgrade. Any RTE queries sent during this downtime will be processed after 6 p.m. During...

When to Use Epic’s Secure Chat

For All Epic Users With Secure Chat in Epic you can chat one-on-one or in groups for non-urgent communications. Since Secure Chat’s successful launch on May 8, more than 135,000 text messages have been exchanged. These messages can cover a range of non-urgent topics,...

Microsoft Teams – The Power of Video Chat

For Everyone   With more people working remotely and following social distancing guidelines, it can be challenging to stay connected. Typical watercooler chat and hallway walks with co-workers are understandably happening less frequently.  With Microsoft Teams, you...

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