Secure Chat – Tip of the Week

For All Epic Users

Attach a Patient Chart to a Text Message

If you haven’t used Secure Chat yet, you are missing out on a great new Epic feature. With Secure Chat, you can use Epic to securely text others for non-emergent communications from your desktop, WOW or Epic mobile apps like Haiku, Canto and Rover . Since its successful launch May 6, providers, clinicians and staff have exchanged 29,895 messages.

If you use Epic and haven’t tried it yet, Secure Chat allows you to attach a patient chart to a message. This makes the patient’s information easily accessible, right in the text message. Note: This works if you’re starting a new message, but you can’t attach a patient chart to a conversation that’s already under way.

  • Epic desktop/WOW. For details, please review this tip sheet.

  • Click Attach Patient.

  • Enter the patient’s name in the Patient field.

  • Haiku/Canto. For details, please review this tip sheet.

  • Tap Patient, then select the patient whose chart you’re attaching.

  • Continue by tapping To and enter the recipient name/s and begin typing your message.

  • Rover. For details, please review this tip sheet.

  • Tap Select a Patient.

  • Enter the patient’s name or MRN, then tap in the To field to enter message recipients.

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