by jsalwais@houstonmethodist.org | Apr 22, 2021 | Alerts, All Categories, Archive, Billing Staff, Cardiology Staff, ED Provider, ED Staff, Environmental Services and Transport, Epic, Health Information Management Staff, Inpatient Outpatient Provider, Inpatient Staff, News, Nursing, OB Staff, Oncology Provider, Oncology Staff, Outpatient Clinical Support Staff, Pharmacy, Registration Scheduling and Patient Access, Slider, Surgical Services Staff
Reset your password on- or off-network On- or Off-Network Call the IT Help Desk at 832.667.5600 and press 1. Follow the prompts to receive a link via text to your phone. We’ll never spam you. We’ll use your phone number to send you a code to reset your password. Click...
by jsalwais@houstonmethodist.org | Apr 7, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 Tips & Reminders Can’t add Application/Resource, a required field: Click the + sign, then type the resource or app you are looking for. When it appears, click it. Then click the + sign again. Can’t access CG7...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 Ticket Migration from CG7 to CG8 CG7 tickets that migrated to CG8 Attachments and some fields won’t automatically migrate with tickets created in CG7. You can manually migrate this information to a new CG8 ticket. To...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program Ticket Etiquette Not Your Ticket? Requeue Quickly Make sure the new team is notified when you requeue tickets. CG8 doesn’t automatically requeue a ticket when the team changes. Requeue makes the ticket revert to New status for the...
by jsalwais@houstonmethodist.org | Mar 29, 2021 | Uncategorized
IT Service Transformation Program ChangeGear 8.0 What’s New in CG8? Watch this CG8 demo highlighting key changes, including using Incident Requests, Service Requests, Change, Dashboard and WorkSpace. For Incident Requests and Service Requests: Promote –promote...
