IT Service Transformation Program
IT Service Transformation: Progress on Our Journey
We’re excited to embark on our IT Service Transformation Program journey, which includes making process improvements and applying best practices within our division. This transformation program is a collaborative process across all IT, and we’ll need your help along the way.
Upgrade to ChangeGear 8.0
Our upgrade to CG8 was successfully completed on Sunday, March 28. Here’s a look at what’s new: ChangeGear 8.0 – What’s New.
Please take two minutes or less to take this survey.
Your valuable feedback will help us assess the launch and improve on any future enhancements. All responses are completely anonymous.
Support @ Go-Live
Join the Teams channel that’s open for questions.
Reach out to your team’s Ticket Queue Manager.
Open a ticket with the IT Help Desk and assign it to CG Admin.
IMPORTANT: Be sure to use Chrome, Microsoft Edge, Firefox or Safari. Internet Explorer is not supported.
Frequently Asked Questions
Information Technology Infrastructure Library
The program leverages Information Technology Infrastructure Library (ITIL) principles.
If you’re not familiar with ITIL, it’s a systematic approach for IT service management focusing on aligning IT services with business needs.
ITIL best practices and process improvements: