IT Service Transformation Program
IT Service Transformation: Progress on Our Journey
We’re excited to embark on our IT Service Transformation Program journey, which includes making process improvements and applying best practices within our division. This transformation program is a collaborative process across all IT, and we’ll need your help along the way.
Frequently Asked Questions
Is it urgent?
Call the Help Desk
For urgent issues that are causing a critical work stoppage, call the Help Desk instead of submitting a ticket. Here are examples of when to call the Help Desk:
Patient is in surgery and the surgeon can’t view images.
No one can view vitals in Epic.
Armband labels aren’t printing on any armband printers.
ED is unable to admit or discharge patients.
Executives are presenting, and audio-visuals aren’t working.
Phones are having a busy signal when employees are calling an internal department.
Information Technology Infrastructure Library
The program leverages Information Technology Infrastructure Library (ITIL) principles.
If you’re not familiar with ITIL, it’s a systematic approach for IT service management focusing on aligning IT services with business needs.
ITIL best practices and process improvements: