by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Incident Management: Don’t Wait to Escalate If you see something, say something When there’s an issue with one of your applications or systems, submit an Incident Report through BC in the Cloud (BCIC), regardless of how you...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Your Tickets: Good Documentation Makes a Difference When ChangeGear tickets are assigned to you, be sure to keep notes diligently in the Internal Notes section. Information in Internal Notes helps ensure visibility for IT, especially...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Submit a Ticket for Changes to ChangeGear If you have ChangeGear enhancement requests, instead of reaching out to a team member, please submit the request in...
