Personal system settings and preferences help you work more efficiently. When you’ve taken the time to customize these options, it can be frustrating to discover that they’ve been wiped out or your screen suddenly looks different.
Why does this keep happening?
System upgrades, patches or pushes are typically to blame, but are necessary to:
- Add more features and remove outdated ones.
- Fix or remove computer bugs or repair security holes.
- Cover security gaps — considered as open doors for hackers.
- Protect personal information from cybercriminals.
- Boost system performance.
- Help prevent the spread of computer viruses.
These fixes are sometimes annoying, but they play a vital role in protecting Houston Methodist and our patients from cyberattacks. A recent American Medical Association (AMA) article explains how cybersecurity is not just a technical issue — it’s now also a patient safety issue — and healthcare-related systems are becoming a prime target. It’s important that we take all necessary measures to keep ourselves and our patients safe. Consider them the hand hygiene of IT security — a top infection prevention measure.
Why am I not aware?
In some cases, our IT teams know about upcoming system fixes and have enough time to communicate any changes you may experience via a direct email to you, our IT website or our IT publications, such as Physician Connect and IT Matters. Yet in some cases, our vendors will push software changes that they consider insignificant and never communicate them to us, leaving us no time to alert you of changes.
How do I find out about system changes?
To stay in the loop on scheduled system upgrades, patches or pushes, make sure you:
- Open and read your IT-related emails:
- IT alert and update emails that inform you of upcoming updates or changes.
- Monthly Physician Connect
- Weekly IT Matters
- Visit the Houston Methodist IT website for physicians.