For All Providers, PT, OT and Epic Ambulatory, Cadence and Interface Teams
WELL Texts Patients for Ambulatory Rehab Therapy New Evaluation Appointments
Effective Monday, Sept. 13
Effective Monday, Sept. 13, when an order for ambulatory rehab therapy has been placed in Epic, WELL will text patients to self-schedule a new evaluation appointment. Note: The texts will come from 346.356.3115.
As part of this new workflow, providers must select a Primary Sub-Specialty (1) prior to signing the order. If the To provider (2) field is filled in, patients won’t get a text to self-schedule. Instead, staff will need to reach those patients individually to schedule their appointments. The Priority (3) section sends the standard text for orders marked Routine or Post-Op. Orders marked Post-Op tells the scheduler this is an urgent request, so the patient can be scheduled sooner.