by jsalwais@houstonmethodist.org | Oct 29, 2021 | Uncategorized
Oct. 28, 2021 ChangeGear Improvements Better Communication with Our Customers on Open Tickets Survey – Measuring Customer Satisfaction Requeuing Tickets – Ensure New Team Is Notified Don’t Respond If You’re Copied on Email Requests New Name...
by jsalwais@houstonmethodist.org | Oct 29, 2021 | Uncategorized
IT Service Transformation Program On-Call Schedules in Everbridge Instead of SharePoint On-call schedules for major incidents and pageable events – centralized in Everbridge. Eliminates the manual process previously required to contact on-call team members....
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Questions or Issues If you experience issues with ChangeGear, please complete a Service Request and assign it to CG...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program How You Can Help Update the Conversation History for the tickets you manage. This is visible to customers through https://itsupport.houstonmethodist.org. Encourage your customers to submit tickets on...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Building a Knowledge Base A cross-functional workgroup comprised of eight IT teams has been collaborating to lay the foundation for a Knowledge Base (KB) that will eventually sit on https://itsupport.houstonmethodist.org. KB is a...
