by jsalwais@houstonmethodist.org | May 9, 2022 | Uncategorized
IT Service Transformation Program When to Use RFC Announcements Effective Now Use the RFC Announcements for changes that need to be communicated to end users. The IT Communications and Change Management team reviews Announcements to ensure that the content complies...
by jsalwais@houstonmethodist.org | May 9, 2022 | Uncategorized
IT Service Transformation Program When to Use RFC Announcements Only when your RFC impacts end users Does your RFC impact end users? If not, no Announcement is needed. IT doesn’t use Announcements. They’re only to communicate changes to end users. If your...
by jsalwais@houstonmethodist.org | May 9, 2022 | Uncategorized
IT Service Transformation Program When to Use RFC Announcements Effective Now Use the RFC Announcements for changes that need to be communicated to end users. The IT Communications and Change Management team reviews Announcements to ensure that the content complies...
by jsalwais@houstonmethodist.org | May 6, 2022 | Uncategorized
IT Service Transformation Program IT Service Transformation Tip Sheets, Video Demos and FAQs Tip Sheets Create Custom Views in Workspace or Dashboard Reclassify ChangeGear Tickets How to Use Workspace Using New Service Request Module How to Create a Service Request...
by jsalwais@houstonmethodist.org | Apr 19, 2022 | Uncategorized
IT Service Transformation Program KBA Challenge Creating a KBA Keep your customers in mind when writing your KBAs. Think about the calls, questions and non-break/fix issues you receive most frequently. These are prime topics for KBA articles. KBAs don’t need to be...
