by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Survey – Measuring Customer Satisfaction When a ticket is closed, the last auto-generated email includes a survey link, giving us insight into the customer’s immediate reaction to the experience. This will help us improve our...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Requeuing Tickets Ensure New Team Is Notified – Here’s How In addition to the improved customer notification emails, the ticket ID link is no longer included in the email header. We have also retired the owner-changed...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Incident Management: Don’t Wait to Escalate If you see something, say something When there’s an issue with one of your applications or systems, submit an Incident Report through BC in the Cloud (BCIC), regardless of how you...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Your Tickets: Good Documentation Makes a Difference When ChangeGear tickets are assigned to you, be sure to keep notes diligently in the Internal Notes section. Information in Internal Notes helps ensure visibility for IT, especially...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Submit a Ticket for Changes to ChangeGear If you have ChangeGear enhancement requests, instead of reaching out to a team member, please submit the request in...
