by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Questions or Issues If you experience issues with ChangeGear, please complete a Service Request and assign it to CG...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program How You Can Help Update the Conversation History for the tickets you manage. This is visible to customers through https://itsupport.houstonmethodist.org. Encourage your customers to submit tickets on...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Building a Knowledge Base A cross-functional workgroup comprised of eight IT teams has been collaborating to lay the foundation for a Knowledge Base (KB) that will eventually sit on https://itsupport.houstonmethodist.org. KB is a...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Encourage Others to Submit Their Own Tickets If customers contact you with Incident Requests and Service Requests, encourage them to submit a ticket at https://itsupport.houstonmethodist.org. Avoid submitting the ticket for them or...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Improved IT Support Website – https://itsupport.houstonmethodist.org End users now have an improved, user-friendly website where they can submit their own tickets and track progress. The IT Support...
