Support Resources for IT Team Members
Take note of these friendly reminders and resources to support our progress toward transforming how we deliver exceptional customer service.
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- This is the main way for our customers to get IT support. We’ve asked them to us the site to submit and track issues and requests, find answers on their own and submit ideas for new technologies or features to existing ones.
- We’ve reminded customers that using the IT Support website is more secure than using email, and it’s the best way to get their IT needs met.
- Email requests from employees, contractors and vendors are no longer accepted.
- We’ve asked customers to not reach out to their colleagues in IT directly for support.
- Calls to the IT Service Desk are still allowed but only for urgent, patient safety issues or system access problems.
- Resolve and close your tickets as promptly as possible, ensuring the issue/request has actually been resolved.
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