Secure Chat: Non-Urgent Text Messaging in Epic

Secure Chat in Epic allows you to conveniently and securely text non-urgent communications to other providers, clinicians and staff using your Epic mobile apps (Haiku/Canto), desktop or WOW, but remember:

  • Do not use Secure Chat for urgent messages.
  • Only use Secure Chat for non-urgent communication related to daily work activities.
  • For urgent patient issues, you must use normal methods to reach on-call or covering physicians:
    • Pagers
    • Answering services
    • Resident services
    • After-hours contacts
  • Inappropriate use can delay essential patient care, leading to safety incidents.
  • If a provider doesn’t have Epic Mobile (Haiku/Canto), they will only receive messages on a workstation.

 For more information, review the Secure Chat flyer or visit the Secure Chat website.

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