Reminders for Proper Secure Chat Use

For All Epic Users

Close to 230,000 messages have been exchanged through Secure Chat, a communications tool within Epic for non-urgent, HIPAA-compliant messaging. This tool has only been in place for about two months.

Here’s a breakdown of the numbers:

  • Nearly 70,000 messages sent by RNs and more than 50,000 by providers.

  • 20 percent of provider messages were sent through Epic mobile on Haiku or Canto.

  • 12,840 messages were sent through Rover.

  • HMH had the most messages sent (59,433), followed by HMSL (32,401) and HMB (13,243).

Remember: Secure Chat should only be used for non-urgent communication related to daily work activities. Using Secure Chat incorrectly can delay essential patient care and may lead to patient safety incidents. Click here for additional reminders.

For additional information, including FAQs and tip sheets, visit

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