Providers Using Smart Ribbon: Two Ways to Resolve Smart Ribbon Issues

To quickly resolve an IllumiCare Smart Ribbon issue, follow these steps:

  • If you can’t access your Smart Ribbon: Contact the Physician Service Desk, 667.5555, press option one.

  • If you have issues while working with the Smart Ribbon or have a question/concern about data displaying in one of the apps: Submit a request to IllumiCare via the Smart Ribbon. An IllumiCare representative will contact you to resolve.

    • Instructions:

      • Click the lightbulb

      • Click Feedback & support.

      • Complete the requested information.

To find out more about a Smart Ribbon app:

  • Click the ? in the top, right corner of any Smart Ribbon app. This will take you to a webpage that provides information on using that app.

  • Go to this website for videos and FAQs about Smart Ribbon’s apps.

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