On My Way Expands to Emergency Care Centers, HMCL on Tuesday, March 19

The patient scheduling app called On My Way is expanding to all Houston Methodist Emergency Care Centers (ECC) and Houston Methodist Clear Lake emergency department (ED) on Tuesday, March 19. This patient-friendly approach will roll out systemwide to all our hospital EDs soon. 

On My Way will show patients the closest ECC and actual wait time, and allow them to schedule when they’ll show up for urgent care. If the closest ECC shows a longer wait time, they can choose another ECC location.

The app launched last month for HM Same-Day Clinics. Currently, it’s available on the MyChart website, and this summer will become available on mobile on the MyMethodist app.

Training – online and live support.

  • From your Epic Learning Home Dashboard, review the tip sheet and acknowledge that you’ve read it.
  • WebEx live support (Join WebEx meeting, meeting number (access code): 592 456 532)
  • March 19, 9 a.m. – 4 p.m.
  • March 20, 9 a.m. – 4 p.m.

Phone support via Epic Training at 832.783.1463

  • March 19, 9 a.m. – 4 p.m.
  • March 20, 9 a.m. – 4 p.m.

Here’s what’s changing for ECCs and HMCL ED.

  • Clinicians and staff will see patients on the ED trackboard inbound area, with expected arrival time. 
  • New icons will show whether a patient scheduled the visit using the HM or MyChart website. 
  • If a patient doesn’t show up as scheduled, patient access specialists remove the patient from the trackboard.

© 2020. Houston Methodist, Houston, TX. All rights reserved.