News
Downtime Calendar
Click each item to expand for more details.
QSight: Every Tuesday and Thursday
Every Tuesday and Thursday, 10 p.m. – midnight, until further notice.
You may experience intermittent or no access. Follow your department’s standard downtime procedures.
LMS: Saturday to Sunday
Saturday, Oct. 9, 30 p.m. – Sunday, Oct. 31, 6 a.m.
LMS won’t be available due to maintenance.
Network Maintenance: Systemwide, HMW and HMTW
HMW
11:59 p.m. Tuesday Oct. 26, –
4 a.m. Wednesday, Oct. 27,
HMTW
11:59 p.m. Wednesday, Oct. 27 –
4 a.m. Thursday, Oct. 28
Systemwide
11:59 p.m. Thursday, Oct. 28 –
5 a.m. Friday, Oct. 29
You may experience intermittent internet and application access slowness, lasting up to five minutes.
Save your work often during this maintenance time, and if network drives and icons are missing reboot your computer.
Cisco Phone Maintenance, Friday, Nov. 12
Friday, Nov. 12, 9 – 9:30 p.m.
Cisco desktop and wireless phones may experience a few minutes of disruption during this maintenance. Phones will reboot automatically and won’t drop calls in progress. For unexpected issues, please contact the IT Help Desk.
Daylight Savings Ends: Sunday, Nov. 7
Sunday, Nov. 7
More details to come.
IT Headlines
CISO Insights – June 2025
Jun 27, 2025March 31 is World Backup Day, a perfect reminder for all of us to ensure that our personal and professional data is securely backed up.
HM-Provided Mobile Device Updates
May 23, 2025To keep us all safer online, some automated Houston Methodist emails will now include a Digital Security email identifier.
CISO Insights – May 2025
May 23, 2025March 31 is World Backup Day, a perfect reminder for all of us to ensure that our personal and professional data is securely backed up.
CISO Insights – April 2025
Apr 17, 2025March 31 is World Backup Day, a perfect reminder for all of us to ensure that our personal and professional data is securely backed up.
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September 2021
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August 2021
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July 2021
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June 2021
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May 2021
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April 2021
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March 2021
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January/February 2021
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Dec. 17, 2020
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Nov. 20, 2020
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Oct. 28, 2020
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Sept. 30, 2020
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July 31, 2020
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June 30, 2020
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May 14, 2020
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April 1, 2020
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Jan. 29, 2020
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Jan. 24, 2020 Epic Update Companions Edition
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Read previous issues from 2019
August 2021
CIO Corner
Our patients are at the center of everything we do. This applies to the technologies we develop and the systems we maintain. In IT we view these as integral components to delivering exceptional patient care, as well as contributing to the efficiency of our care teams.
Prepare to maximize your uptime during a downtime
As Houstonians, we’ve learned that it’s critical to prepare for hurricane season, well in advance of any storm. At Houston Methodist, preparation for major IT incidents is equally important.
Next Epic Update: Sunday, Oct. 24
Just like we update our personal smartphones and laptops to stay current on the latest features and technology, we maintain Epic to make sure we have the most recent features to benefit both our patients and our end users.
Barcode specimen scanning. Improving patient safety.
Labeling blood means clinicians manually mark up specimen tubes before sending them to the lab — a manual process increasing room for error. A new systemwide initiative is improving patient safety by reducing the risk for errors.
Houston Methodist’s Epic system available to affiliated practices.
We’re now offering our best-in-class Epic EHR system to our affiliated physician practices through a program called Community Connect.
Data security @ home and work.
We all work hard to keep our patient and employee data safe, but how are you keeping your personal data safe at home?