IT Service Transformation Program
KBA Challenge
Pro Tip: Create KBA Content in Word
-
Simplify the process by creating content in a Word document. Then copy and paste any screenshots or images into the document.
-
For the clearest screenshots, enlarge your screen as much as possible, then use the Snipping tool and size the image as needed.
-
Copy and paste the Word document content by clicking Ctrl+A to select all content and Ctrl+C to copy it. In the KBA Body, click Ctrl+V to paste the content.