KBA Challenge: Pro Tips

IT Service Transformation Program

KBA Challenge

Pro Tip: Create KBA Content in Word

  • Simplify the process by creating content in a Word document. Then copy and paste any screenshots or images into the document. 

  • For the clearest screenshots, enlarge your screen as much as possible, then use the Snipping tool and size the image as needed.

  • Copy and paste the Word document content by clicking Ctrl+A to select all content and Ctrl+C to copy it. In the KBA Body, click Ctrl+V to paste the content.

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