How You Can Help

• Update the Conversation History for the tickets you manage. This is visible to customers through https://itsupport.houstonmethodist.org.

• Encourage your customers to submit tickets on https://itsupport.houstonmethodist.org.

• Submit your own tickets.

• Manage all Service Requestsand Incident Requests in ChangeGear.

Please don’t ask the Service Desk to submit tickets for your customers or use the IT Service Desk on out-of-office replies.