On Sunday, Nov. 12, IT will transition to a new platform called ServiceNow to handle tickets. On this date, we’ll no longer accept support requests/tickets through email from employees/contractors/vendors. For security reasons and to improve the support we provide to you, you will need to submit your requests through the IT Support website at itsupport.houstonmethodist.org.
You can start using the IT Support website now, but on Nov. 12, it will have a new look and feel, as well as enhanced functionality to help you find answers to common support needs.
Note: This does not apply to providers and Community Connect practices. New email addresses will be created for these groups.
Look for more details about this change over the upcoming weeks.
