Head of the KLAS
Earlier this year, many of you participated in the KLAS Arch Collaborative survey, allowing you to share feedback on your Epic experience and opportunities for continued improvement. The results were very encouraging. Our EHR satisfaction scores ranked HM among the top of all participating organizations (97th percentile).
Other key findings include:
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An almost 20% increase in survey respondents who agreed Epic is easy to learn and enables efficiency.
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87% of nurses and allied health respondents agreed Epic is reliable and enables patient safety.
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88% of nurses agreed Epic has needed functionality and enables patient-centered care.
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Positive comments were received on streamlined charting, including charting by exception, as having reduced duplicative charting and added more flowsheet efficiency.
Next Steps
We’re continuing efforts to reduce documentation burden, which you ranked as one of your highest concerns. Our informatics and IT teams continue working to simplify documentation, like making it more concise to chart in one place and use tools to automate more documentation tasks.
Your feedback is also leading to additional focus on:
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Decreasing bureaucratic tasks and message burden.
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Continuing to improve Epic’s reliability and response time.
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Reimagining how we do care plans, including an AI-generated end-of-shift care plan note pilot from Epic.
Finally, we’re continuing to improve your Epic training experience, including more personalization and workflow-focused training. For more information on other Epic training changes, please read the training article.
Thank you for participating in the KLAS Arch Collaborative survey. As always, your feedback is invaluable. Making our IT tools and resources more efficient for you is one of the key goals of nursing informatics, and to accomplish this, your feedback is essential.
Thanks to you, we’re making significant strides in that direction, but our work is never done.
