by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Incident Management: Don’t Wait to Escalate If you see something, say something When there’s an issue with one of your applications or systems, submit an Incident Report through BC in the Cloud (BCIC), regardless of how you...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Your Tickets: Good Documentation Makes a Difference When ChangeGear tickets are assigned to you, be sure to keep notes diligently in the Internal Notes section. Information in Internal Notes helps ensure visibility for IT, especially...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Submit a Ticket for Changes to ChangeGear If you have ChangeGear enhancement requests, instead of reaching out to a team member, please submit the request in...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Incident and Service Requests: Assigned To Field When you submit an Incident Request or Service Request, leave the Assigned To field blank. If you fill this part out, the IT team working the ticket won’t receive an email about the...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Submit Your Own Incident and Service Requests All IT employees must enter and submit their own Incident Requests (IR) and Service Requests (SR) in ChangeGear, instead of emailing other IT team members. This requirement became...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program ChangeGear on Mobile: Pilot A small group of IT team members recently completed pilot-testing ChangeGear on mobile devices. A huge thank you to everyone who participated. We’re currently reviewing the group’s feedback on whether the...
