by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Better Communication with Our Customers on Open Tickets Updated auto-generated emails We’ve revamped the emails ChangeGear automatically generates and sends to customers throughout the ticket lifecycle. These emails include a link to...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Survey – Measuring Customer Satisfaction When a ticket is closed, the last auto-generated email includes a survey link, giving us insight into the customer’s immediate reaction to the experience. This will help us improve our...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Requeuing Tickets Ensure New Team Is Notified – Here’s How In addition to the improved customer notification emails, the ticket ID link is no longer included in the email header. We have also retired the owner-changed...
by akennedy | Oct 25, 2021 | Uncategorized
If you’ve experienced any issues with your MyChart video visits, check out these tips and tricks. They’ll help you quickly resolve common issues, like connection, audio, video and...
by akennedy | Oct 25, 2021 | Uncategorized
The telerounding and video consult platform, Vidyo, was removed from telerounding iPads and is no longer available. If you currently use Vidyo for telerounding or video consults and need a login, complete this form. For new use case requests, email...
