How You Can Help

IT Service Transformation Program How You Can Help Update the Conversation History for the tickets you manage. This is visible to customers through https://itsupport.houstonmethodist.org. Encourage your customers to submit tickets on...

Building a Knowledge Base

IT Service Transformation Program Building a Knowledge Base A cross-functional workgroup comprised of eight IT teams has been collaborating to lay the foundation for a Knowledge Base (KB) that will eventually sit on https://itsupport.houstonmethodist.org. KB is a...

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