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All Providers: Reason for Blocking Pop-Up Issue

There’s a known issue where the Reason for Blocking window is displaying at the wrong time and not carrying over QuickActions settings. Technical teams are working with Epic to resolve this issue, and we’ll keep you updated on our progress. In the interim, open and...

IP Providers: Important IP Texting Updates

We encourage you to continue texting admitted patients’ loved ones. Our current NPS score is 97%, showing that our patients’ loved ones value your texts. Patients whose family members receive consistent text messages score us considerably higher on every HCAHPs...

All Providers: New ABO Confirmation Workflow

Starting Monday, Aug. 1, two new BPAs — ASCVD (atherosclerotic cardiovascular disease) and Diabetes Statin — will display when you choose a diagnosis code during a virtual visit, telephone consult or an in-office visit for patients participating in Medicare Advantage...

Epic Slowness

We’re aware that since the Aug. 14 Epic Update, Epic might be running slow. Our technical teams are working with Epic and will continue applying fixes to address Epic’s performance over the next few weeks. We appreciate your feedback and have plans with Epic to adjust...

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