by jmlowe@houstonmethodist.org | May 2, 2023 | IT Insider, Ken's Corner
As a reminder, when you receive a service request ticket that’s missing information, it’s your responsibility to call the customer to obtain the additional details needed. Do not send the ticket back to the Service Desk, as this only delays ticket resolution. Also,...
by mmfewox | Apr 21, 2023 | IT Insider, Ken's Corner
For added security measures, all HM IT employees should install the Microsoft Authenticator app on their mobile devices, if you haven’t already. This app allows you to validate your identity for multifactor authentication (MFA) by receiving a...
by mmfewox | Apr 21, 2023 | IT Insider, Ken's Corner
Since January, Drs. Ghalib Abbasi and David Putney have overseen the production of six instructional videos that have been viewed by nearly 1,000 patients who were discharged with prescriptions. The 30- to 60- second videos feature HM pharmacists who explain the...
by mmfewox | Apr 21, 2023 | IT Insider, Ken's Corner
It’s that time of year! The annual IT Crawfish Boil and BBQ is next Friday, April 28, from noon to 3 p.m. at Holly Hall. We look forward to seeing many of you there for this fun, annual tradition. Thanks to everyone who has RSVP’d and...
by mmfewox | Feb 24, 2023 | IT Insider, Ken's Corner
HM is working to bring you the best in mental health and well-being options. As a reminder: The Employee Assistance Program offers 10 free sessions for all employees, even if you’re not on the HM medical plan. Call LifeMatters at 800.634.6433 to get started. The...
by mmfewox | Feb 24, 2023 | IT Insider, Ken's Corner
From now until the end of August, IT will perform regularly scheduled maintenance on ChangeGear every Sunday, resulting in a downtime from 9 – 9:30 p.m. During this time, please email the IT Service Desk for assistance or call for urgent issues.
