by eschwartz | Jun 25, 2024 | All Categories, IT Insider, IT Website, News
To better serve our customers, AskIT walk-up support stations have now been added to all community hospitals. This provides customers with another convenient way to get support when they need it. Note: HMH will be opening at a later date. This enhanced offering is...
by eschwartz | Jun 25, 2024 | All Categories, IT Insider, IT Website, News
The Service Operations team is growing with the addition of new principal service analysts (PSAs). Our first two PSAs began their work in December. Since then, we’ve recruited four more PSAs, which has enabled us to serve three other campuses. And we need more! Want...
by eschwartz | May 17, 2024 | All Categories, IT Insider, IT Website, News
On Tuesday, May 21, lab scanning will launch for ultrasound, CT, MRI, Diagnostics, IR and endovascular PACU nurses and techs at all community hospitals. This launch marks the end of a three-year effort to enable increased patient safety. The project, led by the...
by jmlowe@houstonmethodist.org | Jun 16, 2023 | All Categories, IT Insider, IT Website, News, Slider
For security reasons, system access for users who are not employed by Houston Methodist (e.g., contractors, vendors, providers, etc.) expires after one year. If you are a leader who needs access extended, please submit a System Access Request form at...
by jmlowe@houstonmethodist.org | May 12, 2023 | All Categories, IT Insider, News, Slider
We are in the process of migrating all current SharePoint (SP) sites to the cloud. This means you’ll soon have new cloud-based URLs for access. When this happens, current SP sites will be converted to read-only and you won’t be able to add, remove or...
by jmlowe@houstonmethodist.org | May 2, 2023 | IT Insider, Ken's Corner
As a reminder, when you receive a service request ticket that’s missing information, it’s your responsibility to call the customer to obtain the additional details needed. Do not send the ticket back to the Service Desk, as this only delays ticket resolution. Also,...
