by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Building a Knowledge Base A workgroup comprised of eight IT teams has been collaborating to lay the foundation for a Knowledge Base within ChangeGear. The Knowledge Base is an extensive library of commonly asked questions about IT...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program Owner Field Names Updated The ChangeGear Owner field has been updated with more intuitive selections. The next time you enter an Incident or Service Request, you’ll see some new selections. This includes renaming the Help...
by jsalwais@houstonmethodist.org | Sep 22, 2021 | Uncategorized
IT Service Transformation Program At Your Service: IT Help Desk Renamed to IT Service Desk To align with our IT Service Transformation Program, we’ll be transitioning the name of the IT Help Desk to the IT Service Desk. This subtle change will allow us to not...
by jsalwais@houstonmethodist.org | Aug 20, 2021 | Uncategorized
IT Service Transformation Program Incident Requests and Service Requests Incident Requests: Unplanned interruptions or errors, e.g., something’s broken or isn’t working properly, can’t log into an application. Service Requests: Planned maintenance or...
by jsalwais@houstonmethodist.org | May 19, 2021 | Uncategorized
IT Service Transformation Program Should I call the Help Desk? Is it urgent? Call the Help Desk instead of submitting a ticket. For urgent issues that are causing a critical work stoppage, call the Help Desk instead of submitting a ticket. Here are examples of when to...
