by jsalwais@houstonmethodist.org | Dec 13, 2021 | Uncategorized
IT Service Transformation Program Spring into Action with the 2022 KBA Challenge! Now Through May 31 How to Sprout Enough KBAs to Win This season’s challenge recognizes your individual contributions to growing the Knowledge Base. There will be one winner per category...
by jsalwais@houstonmethodist.org | Oct 29, 2021 | Uncategorized
Oct. 28, 2021 ChangeGear Improvements Better Communication with Our Customers on Open Tickets Survey – Measuring Customer Satisfaction Requeuing Tickets – Ensure New Team Is Notified Don’t Respond If You’re Copied on Email Requests New Name...
by jsalwais@houstonmethodist.org | Oct 29, 2021 | Uncategorized
IT Service Transformation Program On-Call Schedules in Everbridge Instead of SharePoint On-call schedules for major incidents and pageable events – centralized in Everbridge. Eliminates the manual process previously required to contact on-call team members....
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program Questions or Issues If you experience issues with ChangeGear, please complete a Service Request and assign it to CG...
by jsalwais@houstonmethodist.org | Oct 28, 2021 | Uncategorized
IT Service Transformation Program How You Can Help Update the Conversation History for the tickets you manage. This is visible to customers through https://itsupport.houstonmethodist.org. Encourage your customers to submit tickets on...
