by jsalwais@houstonmethodist.org | Apr 19, 2022 | Uncategorized
IT Service Transformation Program KBA Challenge Creating a KBA Keep your customers in mind when writing your KBAs. Think about the calls, questions and non-break/fix issues you receive most frequently. These are prime topics for KBA articles. KBAs don’t need to be...
by jsalwais@houstonmethodist.org | Apr 7, 2022 | Uncategorized
IT Service Transformation Program Spring into Action with the 2022 KBA Challenge! Now Through May 31 KBA Challenge Pro Tip: Create Content in Word- KBA-Style-Guide KBA Challenge: Let Tip Sheets Tell the Story | Houston Methodist How to Win the KBA Challenge Prizes:...
by jsalwais@houstonmethodist.org | Apr 6, 2022 | Uncategorized
IT Service Transformation Program Spring into Action with the 2022 KBA Challenge! Now Through May 31 Reap the KBA Challenge Rewards with These Prizes This season’s challenge recognizes your individual contributions to growing the Knowledge Base. There will be one...
by jsalwais@houstonmethodist.org | Dec 13, 2021 | Uncategorized
IT Service Transformation Program KBA Challenge Let Tip Sheets Tell the Story Link to tip sheets wherever possible. They help tell the story clearly and concisely, rather than hassling with formatting in ChangeGear. Don’t copy and paste information from tip sheets...
by jsalwais@houstonmethodist.org | Dec 13, 2021 | Uncategorized
IT Service Transformation Program KBA Challenge Pro Tip: Create KBA Content in Word Simplify the process by creating content in a Word document. Then copy and paste any screenshots or images into the document. For the clearest screenshots, enlarge your screen as much...
