On Saturday, April 6, IT will transition to a new platform called ServiceNow to handle your requests and issues. Starting on this date, we’ll no longer accept support requests/tickets through email from employees, contractors and vendors. For security reasons and to improve the support we provide to you, you’ll need to submit requests through the IT Support website at itsupport.houstonmethodist.org
We’ll still use email to communicate with you, but your original submission needs to be through the website. Here, you can track the progress of your tickets.
Note: This doesn’t apply to providers, EpicCare Link users or Community Connect practices. New email addresses will be created for these groups.
You can start using the IT Support website now but on April 6, it will have a new look and feel. It will also include electronic forms for frequent service requests, like access, terminations, distribution lists, printing, mobile devices, multifactor authentication and hardware requests. When you use these forms, your requests will route to the right teams to help you.
