New Year’s Resolution
It’s that time of year to be thinking about how next year will be better than this one. We all like to continually grow and improve, and our IT department is no different! Based on formal surveys and informal feedback you’ve shared, we’ve developed a new model for our IT Service Operations that’s focused on improving the service we provide to you. This model will help us transform how we serve you in more innovative ways.
Why change?
Just as Houston Methodist looks to continually evolve and use innovative solutions to provide unparalleled care and service to our patients, IT looks to provide the same unparalleled service to you.
In fact, since we provide many of the technological solutions you encounter every day, it’s even more critical that we change our model to support you. As technology advances and you need to interact with a growing number of complex smart devices, we need to be able to serve you where you practice. We also need to provide seamless support, so you can focus on our patients. And finally, we need to be more proactive, anticipating your needs and automating solutions where possible to make the overall experience easier for you.
What’s Changing?
We already have a great team of field operations and MDI support, nursing informaticists, physician support coordinators and thrive analysts located at each site, who serve their respective hospitals and associated outpatient areas. To boost that team’s ability to improve the service we’re providing to you, we’re implementing the following, starting with the Clear Lake campus this month:
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Moving Service Desk team members to each hospital so that whether you call or stop by our new ‘Ask IT’ support stations at your facility, someone locally will be focused on addressing your needs.
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Some of our current IT analysts will transition to new principal service analyst (PSA) roles at each site. PSAs will use their application knowledge to help develop solutions to your problems and seamlessly implement changes.
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More purposeful rounding to effectively address your IT needs so you can focus on what’s most important – our patients.
More updates on these changes will be shared next year. We’ll also continue working with your sites’ leadership teams to roll out this model at your campus! Before we come to your site, we’ll conduct a survey so you can share your feedback on opportunities for additional IT service improvements.
For IT, our resolution is an increased focus on serving you in innovative ways. Happy New Year!
As always, if you have thoughts or comments, you’d like to share, please click the link below.
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